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Business Model

Discovery or Research

The Discovery phase involves aggregation and understanding the client's processes, identifying the processes that can be outsourced, articulating the risk around these processes and developing a business case for the client. 

 

Transition

Transition methodology is divided into three phases: planning, execution, and parallel run—and managed through four tracks—program management, knowledge, operations, and technology—that work in parallel to ensure that the migration of processes is as swift and smooth as possible. Transition is the process of migrating knowledge, systems and operating capabilities, while ensuring that interdependent processes are not adversely affected. It typically follows identification of appropriate processes and vendor selection.

 

Steady State Operations

'Steady state operations’ is the on-going delivery of services. It also encompasses continuous process improvements in collaboration with the client.

 

BOT – Build, Operate and Transfer

Build Operate and Transfer enables customers to rapidly start outsourcing based on the requirements of the client and runs on a pre-defined and agreed to terms and conditions and later transfer the solution as their own.